General conditions

Arrival and departure 

The GITES are available from 3pm and must be vacated by 11am at the latest.  In the event of an arrival after 8pm, notice must be given on 06 82 93 33 90.

Length of  Stay:

The guest may at no time claim any right to stay on the premises after the expiry of the period initially agreed in the rental contract.

• All reservations shall be in the name of the rental party and are non-transferable.  A reservation is valid for one gite only.  Any person not mentioned in the rental contract shall be considered an additional guest and shall have to pay the corresponding fee
• The number of people accommodated cannot exceed the capacity of the chosen model.

Payment by bank transfer or Bank card:

Your reservation will take effect upon receipt of your bank transfer.

Late arrival or early departure:

As far as gite rentals are concerned, the entire stay agreed in the rental contract will be invoiced.  No refund will be allowed in the event of a late arrival or early departure.

Cancellation:

• Free cancellation for any reservation cancelled within 30 days of the date of arrival.
• No refund less than 30 days before the arrival date.

Tourist Tax:

This tax is an additional levy, the amount of which is set by the local and regional authorities at the beginning of the season. You will be informed of all services, tourist attractions, sports facilities and the different places of interest.

Services:

• All our properties come furnished with crockery and cutlery, refrigerator, hob, microwave oven, toaster, kettle, coffee pot and garden furniture.  Blankets and pillow cases are provided.  The rental party shall undertake to observe the no smoking rule.
• Electricity, water and gas are included in the price.  The number of guests may not exceed the number specified in the type of accommodation chosen.
• A laundry with a washer and dryer is available for Isis.

Services billed separately  (See rates specified)

• Linens, beds made, and towels
• End-of-stay cleaning Pets welcome

Condition of the Premises:

• The gite must be cleaned by no later than 11am after the rental party has vacated the premises.  In the event of a departure without any such inspection, the deposit will be returned or posted within a minimum of 15 days after our own inspection.
• Floors, baths, toilets and bathrooms should be vacuumed and cleaned
• Sinks, hobs and downstairs toilets should be cleaned
• Microwaves and refrigerators should be cleaned
• Electrical appliances, crockery and cutlery should be cleaned and put away.
• Rubbish bins should be emptied and cleaned
• If one or several of these requirements are not carried out, the sum of 80.00  100.00 for the end-of-stay cleaning will be taken out of your deposit.
• In the event you have taken out the option to have the gite cleaned after use, then the rubbish bins should be emptied and the crockery and cutlery washed and put away.

Security Deposit:

A security deposit of 400.00 (not cashed) shall bein rental Arrival  to cover the state of cleanliness of the gite .  Any items missing or any eventual damage will have been deducted. Any damage to communal property used by you, or to communal areas or plantings will be subject to a retention of the security deposit in accordance with the severity of the damage.

Use of the premises:

The property comprises the communal areas for outdoor use such as the pool, tennis, mini-golf, pool (American billiards), a relaxation area, the play areas and the barbecue area.

The management will authorize admission and lodging at La Frouardière will involve following the rules below:

• Noise control :  guests are asked to avoid making any noise that could disturb their neighbors.  Any audio device that is noisy should be turned down. The volume of any noisy audio device should be turned down. Car doors and boots must be closed as quietly as possible.
• Use of the pool is the responsibility of each swimmer; children under 12 must be accompanied by an adult. Smoking is prohibited. Spitting is prohibited. Pets must not enter the beach or pool. Running on the beaches and diving are prohibited. Access to the swimming areas is prohibited to those with suspected skin lesions who do not have a certificate of non-contagion.
• It is open from the end of April to the end of September, from 10 a.m. to 8:30 p.m.
• Parking is only allowed in the designated areas.  Vehicles must not obstruct or impede the arrival of newcomers.
  Fires are strictly prohibited.  A communal barbecue has been made available for use.
• Smoking is prohibited in the lodges.

Pets:

Only cats and dogs (except dogs classified as dangerous  Category 1 and 2 even if accompanied by a visitor) are allowed.  One maximum per gite.  They must not lie on the beds or benches.  They must never be left alone and may not wander around the grounds.  The owners must pick up after them and their walks must take place outside the grounds.  Their health card must be presented upon registration and there is a supplementary charge of 8.00 per day.

Reminder of the rules of good conduct:

• Everyone must respect the rules of good hygiene and cleanliness
• Household rubbish and other litter must be placed in the rubbish bins at the entrance and, for recycling, there are yellow bags available for plastic, glass and paper in the containers at Cezais.
• The gardens and installations must be respected
• Any damage caused either indoors or outdoors will be the responsibility of the offender
• Fires are strictly prohibited.  In the event of a fire, please immediately alert the management
• Management is not responsible for any theft.  Any suspect should be pointed out to the management
• No rough games will be tolerated indoors.
• Any person staying must first provide proof of identity.  Minors who are not accompanied by adults will not be admitted unless they provide parental authorization.

Cancellation Clause:

In the event of non-adherence to these rules or repeat offences after two verbal warnings from the management, the management reserves the right to cancel the contract and to evict the offender(s); the total amount of the stay will be due upon departure and no refund will be given if the  stay has been paid.

Jurisdiction Clause:

In the event of difficulties arising as regards the execution of the general conditions pertaining to the reservation contract or, as a result of its cancellation for whatever reason, and if no amicable solution is forthcoming, then jurisdiction shall lie solely with the courts.

Rates:

The rental rates are applicable from the date of their publication.  The contract price is firm and fixed upon reservation by the client.  The rates will be confirmed by a reservation contract made by us and returned by email or post. For the privatization of the three lodgings, a compulsory package will be applied.

Management:

The management is responsible for the good order and smooth running of the property.  It is charged with sanctioning any serious breaches of the rules and, if necessary, evicting any offenders.  Only complaints made in writing, signed and dated will be taken into consideration.

By signing your reservation contract, you accept and approve the general conditions set out by La Frouardière in their entirety.